Star Tech Promise
Moving away from the main dealer is quite a big leap and you may worry about receiving the same level of customer support. That is why we have our Star Tech Promise.
You will always receive excellent customer service
From our very first day, we have built a team who are dedicated to delivering excellent customer service. Starting from the moment you phone us, you will be answered by a real person. No switchboards, no automated voicemails, no confusing jargon. We will always give you our full attention.
You will retain the manufacturer’s warranty on your car
Using genuine parts, approved oils and working to manufacturer’s service schedules means that not only will you receive a two year parts and labour guarantee, you will also retain the original manufacturer’s warranty.
If we can’t diagnose the fault, there will be no charge
Having a malfunction light appear on your dash is daunting enough without being hit with a bill for diagnosis when the problem is still unresolved. That is why we promise that if we can’t find the fault with your car, we won’t charge you.
We will always get your approval before any work is carried out
We’ve all been there. You turn up to collect your car and the bill is far more than you were told it would be. Delivering excellent customer service means ensuring that you are fully aware of costs every step of the way. That is why we won’t do any work on your car until we have spoken with you and received your approval.